How ExplorUS Scaled Sadie AI Across its National Park Lodges

Enterprise Results at a Glance (May-June 2026) 

From Pilot to Enterprise Rollout 

About ExplorUS

ExplorUS is one of North America's leading operators of national and state park lodging destinations, welcoming millions of travelers each year across some of the country's most iconic outdoor locations.

From historic lodges to lakeside resorts and remote wilderness retreats, every property shares the same mission: delivering memorable guest experiences while operating efficiently in locations where staffing can often be challenging.

Today, ExplorUS operates more than 200 unique destinations across the United States.

The Challenge

For properties located inside national and state parks, guest calls are mission-critical. Many travelers call before booking to ask about availability, pet policies, accessibility, activities, dining options, or simply what to expect during their stay.

At peak periods, front-desk teams faced a familiar challenge: serve the guests standing in front of them while still answering every phone call.

Like many hospitality operators, ExplorUS wanted to:

The Journey

Rather than deploying AI across its entire portfolio immediately, ExplorUS started with a pilot.

July 2025

Sadie AI went live at Echo Bluff State Park Lodge, followed by Mammoth Cave Lodge in September 2025. Integrated directly with each property's Property Management System, Sadie AI immediately began answering inbound calls, providing real-time rates and availability, sharing property information, and creating reservations automatically. 

Within just a few months, the results spoke for themselves: 

• More than 40% of inbound calls handled automatically 

• More than $60,000 in direct bookings secured without staff intervention 

• Faster responses for guests 

• A significant reduction in routine phone calls reaching front desk teams 

The success of the pilot led ExplorUS to expand Sadie AI across additional parks throughout 2026. Today, Sadie AI is live across 16 ExplorUS properties. 

Why ExplorUS Expanded

For a company operating properties across multiple states, consistency matters. Every guest deserves the same experience whether they are calling a mountain lodge, lakeside resort, or historic national park hotel.

Sadie AI gave ExplorUS the ability to:

• Answer every guest call, 24/7

• Provide instant, accurate property information

• Book reservations directly into each property's PMS

• Support guests without increasing staffing

• Deliver a consistent guest experience across every location

Results Across the Portfolio

In two months alone — May and June 2026 — Sadie AI delivered measurable results across the ExplorUS portfolio.

Built on Existing Hotel Technology

Because Sadie AI integrates directly with leading Property Management Systems, there is no duplicate setup or manual rate management. Guests receive live rates and availability directly from each property's PMS, while reservations are created automatically within existing hotel workflows.

The result is a seamless experience for guests and staff alike, regardless of which PMS a property uses. Because ExplorUS operates multiple PMS platforms across its portfolio, the deployment also proves that enterprise hospitality groups can standardize their guest experience without requiring every property to use the same hotel technology.

From Pilot to Enterprise Deployment

ExplorUS did not expand Sadie AI based on promises. It expanded because the pilot delivered measurable operational and financial results. Starting with two properties in 2025, the organization now relies on Sadie AI across 16 locations to answer guest calls, reduce front-desk workload, and capture direct bookings around the clock.

The rollout demonstrates that AI is not simply a technology experiment. It can become a scalable part of hospitality operations across an entire portfolio, improving guest service, increasing direct revenue, and giving on-property teams more time to focus on the guests in front of them.

Ready to See What Sadie Can Do? 

Whether you operate one property or hundreds, Sadie helps hospitality teams never miss another guest call, capture more direct bookings, free front desk staff to focus on guests, deliver 24/7 service, and scale operations without adding headcount. 

👉 Book a live demo today and discover how leading hospitality operators are using Sadie AI to transform guest communications. 

👉 Visit ExplorUS website: https://goexplorus.com/