Sadie is the market-leading Voice AI for Australian restaurants, handling incoming phone calls for some of the most recognisable names in Australian hospitality. When compared to other solutions, there are a few key reasons hospitality experts repeatedly choose Sadie. 

Sadie integrates with Hospitality Technology used in Australian venues

For hospitality operators evaluating Voice AI solutions, a direct integration with the online booking platform already being used in-venue is a non-negotiable. To drive restaurant revenue, a Voice AI needs to be able to effectively handle bookings over the phone.  

Sadie has deep, direct integrations with all major booking platforms used in Australian restaurants, including Now Book It, OpenTable and more. This enables her to work faster, with fewer errors and dropouts. When changes are made to the back end of booking systems, Sadie knows this in real time. No double handling, no reconfiguring, and no third-party software necessary.  

These direct integrations create a frictionless experience for customers, closely replicating the service they’d receive from a top team member. 

Customers calling a venue can make a booking, edit an existing booking, book experiences, request highchairs, let the venue know they’re running late and more. 

Head of Customer Success at Sadie, Lorraine Francis, explains:  

“Effectively managing bookings over the phone is more than just capturing information. Sadie handles calls with the kind of logic you'd expect from an experienced staff member - routing group booking requests to the right person, prompting callers with relevant offers at the right moment, and redirecting to a sister venue when availability is tight.   

Sadie can even make thoughtful recommendations based on the nature of the visit - suggesting the best seating area for a romantic dinner, a table that works for elderly guests, or a spot where a four-legged friend is welcome. The result is a smarter, more consistent caller experience every time.” 

Sadie is the most human-like Voice AI in Australia

Customer experience is at the heart of great hospitality, and Sadie helps teams to replicate amazing in-venue service over the phone.  

The feedback from real restaurants across Australia, is that Sadie is “unbelievably lifelike”. Andrew Joy, owner of Carlton Wine Room in Melbourne, remarking: “We had a look at a couple of solutions, but Sadie was more advanced than the others, she sounds far less robotic.” 

We had a look at a couple of solutions, but Sadie was more advanced than the others, she sounds far less robotic.- Andrew Joy, Owner, Carlton Wine Room

Sadie has the most customisable, human-like voice of any Voice AI solution available on the market. Venues can choose the tone, cadence and accent that best reflects the in-venue experience. Developed in Australia, Sadie is extremely accurate in Australian English, capturing enquiry details perfectly, every time. 

With low latency and human-like conversational ability, Sadie retrieves information in seconds, without losing the flow of conversation, and without interrupting. 

Sadie Business Development Manager Kendall Balon describes the feedback she received on Sadie, when presenting at ResTech:  

“The fear around Voice AI is typically that it will sound like a robot reading from a script, which is certainly not the case for Sadie. We receive so many comments on how lifelike Sadie sounds, and how well she handles natural and nuanced conversation.” 

Sadie operates just as a highly-trained staff member would, with perfect phone etiquette, and able to handle calls end-to-end. For many venues, Sadie consistently and reliably handles over 50% of calls end-to-end. When she can’t, she knows exactly who to transfer the call to, or what details to take if she knows that transfer is unavailable, thanks to smart call routing and voicemail functionality.  

Sadie goes above and beyond, recognizing returning guests, sending automated text messages where required, and even telling a joke on request!  

Sadie is suitable for small business, and scalable for groups

Regardless of venue size, the challenge is the same – maximising revenue, while operating with limited staff. In an operating environment where input costs are constantly fluctuating, Sadie’s predictable pricing offers peace of mind.  

Hospitality operators don’t need another constantly fluctuating input cost. Sadie’s pricing model makes sure there are absolutely no surprises. No pricing per minute, no extra charges for high call volume; just predictable costs, even during busy periods.  

Adopting new technology can be prohibitive, with intense setup and ongoing maintenance requirements that venues simply can’t resource. Sadie’s setup is so quick and easy, venues can be live within 24 hours. And while usually there’s no need for ongoing support, the support is there when you need it, supported locally, on-shore in Australia.  

Unlimited call minutes and simultaneous call handling means Sadie can scale quickly when venues need it most; and making her perfect for hospitality groups and collectives.  

For groups, Sadie helps convert calls to bookings across different venues. Deep and direct integrations with online booking platforms mean she can not only suggest sister venues, but can book them over the phone.  

Sadie has a world-class support team, based in Australia

All too often, Australian operators get stuck with software solutions without any local support, or any human support at all.  

While other Voice AI solutions only have overseas support teams, or simply refer support enquiries to another AI agent, Sadie is supported on-shore in Australia, by a team of experts who live and breathe hospitality.  

The Sadie team have real experience in everything from front of house, to venue management, to owning their own venues. 

Nita Kisun, Marketing Manager for JBS Hospitality Group, describes her experience with the Sadie team:  

“The support we received was a huge factor; the team are brilliant, and having onshore support makes such a difference. A lot of other solutions are purely US-based, and we have had issues with that kind of thing before.” 

Sadie gives venues better business data, and manages data securely

Sadie was built to help hospitality operators run their businesses better, and visibility over operations is key to achieving this. Sadie offers operating data beyond what any other solution can, giving venue owners complete visibility over business data.  

The data from Sadie helps venues to better measure demand, and better understand the needs of customers. 

Sadie is SOC2 compliant, and takes data privacy extremely seriously. Sadie doesn’t hold any customer data, and never, ever, shares customer data with third parties.  

How to get started with Sadie

For more information on Sadie’s features, integrations, and to see her in action, book a free, 15-minute demo with the Australian team, here.