How to connect Sadie to OpenTable for restaurant reservations
Hospitality
Conor Robinson
At a glance
What it does: Sadie answers your phone and puts reservations straight into OpenTable.
What you need: an OpenTable Guest Center login for your restaurant and a Sadie account.
Where to find it: OpenTable Guest Center → Integrations → Phone Automation → Sadie.
How long it takes: a few minutes.
Plan: reservations are on Sadie's Reserves plan ($349 per location a month, billed yearly).
Every reservation that comes in by phone should end up in OpenTable, not on a sticky note by the host stand. Connect Sadie to OpenTable and that happens automatically, even at 11pm or in the middle of the dinner rush.
Here's how to set it up.
Before you start
Make sure you have:
A Sadie account for your restaurant, set up by the Sadie team, with the email you use for OpenTable added to it.
An OpenTable Guest Center login that can access the restaurant you want to connect.
Step-by-step: connect OpenTable
Log in to OpenTable Guest Center at guestcenter.opentable.com. If you manage several restaurants, choose the one you want to connect.
Open Integrations. Click the menu icon (three lines) in the top-left corner and choose Integrations.
Choose Phone Automation, then find the Sadie tile and click it.
Click Get Started, then Connect.
Log in to Sadie. Use the email and password for your restaurant's Sadie account.
Pick your restaurant from the dropdown.
Click Authorize Connection.
You'll land back in OpenTable Guest Center. That's the connection done. Now test it.
Connecting more than one restaurant
Running a group? Easy:
Make sure the right email is added to each restaurant's Sadie account.
Follow the steps above. The dropdown will show all your restaurants.
Choose the first restaurant and authorize it.
Repeat for the next one. Once a restaurant is connected, it disappears from the dropdown, so you can't connect it twice.
Test it before going live
Call your Sadie number and:
Make a reservation for a few days' time. Check it appears in OpenTable.
Change it to a different time. Check OpenTable updates.
Cancel it. Check it's cancelled in OpenTable.
Ask for a time you know is full and listen to how Sadie handles it.
Good to know
Your OpenTable settings still rule. Table availability, party sizes and reservation rules come from OpenTable.
Big parties and special requests can be passed to your team. Decide in Sadie which calls should go to a person.
FAQ
Does Sadie work with OpenTable?
Yes. Sadie is listed under Phone Automation in OpenTable Guest Center and puts phone reservations straight into OpenTable.
Can Sadie change or cancel OpenTable reservations?
Yes. Callers can make, change and cancel reservations over the phone.
Can I connect several restaurants to OpenTable?
Yes. Connect each restaurant one at a time from the same dropdown.
Do I need to change my phone number?
No. See how AI phone answering works with your existing number.
Want to hear Sadie take an OpenTable reservation?
