Sadie Launches Innkeeper’s Advantage Integration to Automate Guest Calls and Reservation Management

Through the integration, properties using Innkeeper’s Advantage can deploy Sadie as an always-available extension of their reservations and guest-service team. Sadie answers calls instantly, provides real-time rates and availability, answers detailed property questions, and creates and manages reservations directly within Innkeeper’s Advantage. 

The integration is designed for bed and breakfasts, inns, boutique hotels, cottages, cabins, glamping accommodations, motels, vacation rentals, and other distinctive lodging businesses where owners and small teams often manage multiple aspects of the guest experience. 

For these properties, phone conversations remain an important part of the booking journey. Guests may call to compare rooms, understand packages, ask about breakfast or amenities, discuss a special occasion, or confirm policies before making a reservation. 

Sadie helps properties respond to these inquiries immediately, including after hours and during busy periods when the owner or team may be welcoming guests, serving breakfast, preparing rooms, or managing other areas of the business. 

From answering questions about accommodations and policies to helping callers choose the right room, Sadie provides natural, multilingual assistance customized around each property’s brand and guest experience. 

“Independent innkeepers are successful because they create personal and memorable guest experiences, but they are also responsible for managing nearly every part of the business,” said Cindy Bachmann, President of Innkeeper’s Advantage. “Our integration with Sadie gives properties another way to respond quickly to prospective guests and capture direct reservations, even when the owner or team cannot immediately answer the phone.” 

“For an innkeeper, answering the phone may mean stepping away from breakfast service, check-in, or a guest already on the property. At the same time, that caller may be planning an anniversary, family trip, or weekend escape and be ready to book,” said Gabriel Menis, Vice President of Sales & Partnerships at Sadie. 

“By connecting Sadie directly with Innkeeper’s Advantage, we are helping independent lodging teams remain available to every caller without sacrificing the personal hospitality that makes their properties special.” 

Through the integration, Sadie accesses current room information, rate plans, availability, policies, and reservation data from Innkeeper’s Advantage. Callers can receive accurate information and complete a reservation without waiting for someone at the property to become available. 

Sadie can also help guests modify or cancel existing reservations, update guest information, and capture notes or special requests through the property’s existing Innkeeper’s Advantage workflow. 

Together, Sadie and Innkeeper’s Advantage help independent lodging operators reduce missed calls, increase direct bookings, maintain responsive guest service, and spend more time creating memorable stays. 

About Innkeeper’s Advantage 

Innkeeper’s Advantage is an all-in-one, cloud-based website, reservation, and property management platform designed for bed and breakfasts, inns, boutique hotels, cabins, cottages, glamping properties, motels, vacation rentals, and other independent accommodations. 

The platform brings together custom website design, direct online reservations, guest management, rate tools, packages and add-ons, automated guest communication, payments, OTA connectivity, analytics, gift certificates, and other tools within one connected system. 

Innkeeper’s Advantage is developed by Impactiv, Inc. and serves lodging operators across the United States, Canada, the Caribbean, and Mexico. 

👉 For more information, visit innkeepersadvantage.com



About Sadie

Sadie is the AI-powered voice host built for the hospitality industry. Acting as an always-on extension of the front desk or restaurant floor, Sadie answers guest calls, takes reservations and orders, shares property information, and handles inquiries around the clock. Sadie helps hospitality operators capture more bookings, reduce staff strain, and deliver a consistent guest experience at every touchpoint.

For more information, please visit: heysadie.ai