Sadie Now Integrates with Square
Hospitality
In a busy restaurant, the phone is a double-edged sword. Every ring is potential revenue but answering it pulls staff away from guests in the dining room.
That's why we built Sadie and today, we're making phone order management completely seamless by integrating directly with Square.
The Friday Night Rush Problem
When the kitchen printer is screaming, a party of six walks in, and tables are asking for their bills, the landline ringing in the background creates a lose-lose scenario:
Counter Bottlenecks: Staff juggle complex phone orders on the POS while physical lines build up.
Divided Attention: Split focus leads to longer wait times, misheard modifications, and delayed tickets.
Lost Revenue: Busy lines and unanswered calls send hungry customers directly to your competitors.
How the Sadie + Square Integration Works
Sadie acts as your 24/7 virtual receptionist and order taker. Using conversational Voice AI, Sadie answers on the first ring, guides customers through your menu, handles complex modifications ("extra sauce, no onions"), and processes payments securely.
How it flows:
Customer calls to place a takeout order.
Sadie answers, handles menu questions, and confirms the order.
Sadie syncs the order directly into your Square POS.
Kitchen receives the ticket instantly on your KDS or printer.
Key Features:
Live Menu & Modifier Sync: Sadie pulls from your Square menu in real time, instantly knowing out-of-stock items, options, and upsells.
Direct KDS Routing: Orders route directly to your Kitchen Display System or back-of-house printer without any manual re-keying.
Automated SMS Updates: Customers automatically receive order summaries and estimated pickup times via text, cutting down on follow-up calls.
Protecting Your Bottom Line (and Your Staff)
This integration isn't meant to replace hospitality; it’s built to protect it.
Flawless Accuracy: Eliminates misheard toppings and lost tickets. The kitchen gets the exact order every time.
Higher Ticket Averages: Sadie never forgets to offer a drink, side, or dessert before hanging up.
Smarter Workflows: Phone orders stream directly alongside your online and walk-in tickets.
Seamless Setup
If you already use Square, onboarding takes just a few minutes. Our team will help you connect your accounts, customize Sadie's voice and menu rules, and turn her on.
Ready to streamline your phone orders?
Visit HeySadie.ai or check out the Square App Marketplace to see how Sadie + Square can transform your front-of-house operations today.
About Square
Square helps businesses turn transactions into connections and businesses into neighbourhood favourites.
In 2009, Square started with a simple invention - the first mobile card reader, which changed how the entire financial system thinks about small businesses. Square has since grown into a global business platform helping millions of sellers of all sizes participate and thrive in their communities.
Whether independently run or a global chain, Square understands that sellers succeed when they have the freedom to focus on the experiences that keep customers coming back. From point of sale and payments to online commerce, staff management, cash flow tools, and more, Square brings together the tools sellers need to run and grow on one intelligent platform. For more information, visit squareup.com.
About Sadie
Sadie is the AI-powered voice host built for the hospitality industry. Acting as an always-on extension of the front desk or restaurant floor, Sadie answers guest calls, takes reservations and orders, shares property information, and handles inquiries around the clock. Sadie helps hospitality operators capture more bookings, reduce staff strain, and deliver a consistent guest experience at every touchpoint.
For more information, please visit: heysadie.ai
