Étude de cas
Restaurants rarely struggle with demand. They struggle with missed calls.
Cosmos, a growing restaurant brand with two Quebec locations, discovered a simple but powerful insight. Even when phones are answered most of the time, a meaningful percentage of reservations are still lost when staff cannot pick up immediately.
Instead of replacing their team or routing all calls to automation, Cosmos took a more thoughtful approach.
They activated Sadie only after the third ring.
In just over a month, the results speak for themselves.
The Challenge: Missed Opportunities During Peak Hours
Like many busy restaurants, Cosmos experiences high call volume during peak dining hours. Hosts and servers prioritize in-person guests, which means phone calls often go unanswered or routed to voicemail.
Key challenges included:
Calls going unanswered during rush periods
Missed after-hours reservations
Limited visibility into lost revenue from missed calls
A strong preference to preserve the human touch
Cosmos needed a solution that supported staff without disrupting service.
The Solution: Sadie as a Smart Overflow After Three Rings
Cosmos configured Sadie to answer calls only after three rings. This ensured:
Staff retained first-call control
Sadie acted as an intelligent safety net
Callers always reached a live voice instead of voicemail
Reservations could be captured 24/7
Sadie handled the entire reservation flow, including confirmations and follow-ups.
What the Team at Cosmos Says
“Sadie fits naturally into how our team already works. We still answer calls when we can, but knowing Sadie picks up after the third ring means we never miss reservations, even during our busiest moments.”
Francis Dessureault, Restaurant Manager at Cosmo
The Results: Real Reservations and Attributed Revenue
Within just over one month across both locations, Cosmos saw immediate impact.
All of this occurred while Sadie was only answering after the third ring.
Why This Deployment Works
This use case highlights a key truth about Voice AI in hospitality.
It does not need to replace staff to deliver value.
Sadie excels when:
Teams want backup, not replacement
Peak hours create unavoidable missed calls
After-hours demand remains strong
Businesses want measurable revenue attribution
By filling gaps instead of changing workflows, Sadie protects revenue quietly and effectively.
A Practical Model for Modern Restaurants
Cosmos demonstrates a smarter approach to Voice AI adoption.
Minimal change
Maximum impact
Sadie adapts to real-world restaurant operations and captures revenue that would otherwise be lost.
See What Sadie Could Capture for Your Business
If your phones ever go unanswered, revenue is being left behind.
Sadie ensures it does not have to be.
