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Voice AI for ResDiary
ResDiary provide reservation management software to over 10,000 hospitality venues worldwide. The integration between Sadie and ResDiary unlocks the phone for venues, enabling customers to book over the phone with Sadie, syncing reservations into ResDiary.
Every call answered, every booking captured
Sadie is Voice AI that integrates directly with ResDiary, to help venues capture every booking that comes in over the phone. Over 60% of phone calls to venues happen during peak service periods, making it difficult for staff to get to the phone.
With Sadie and ResDiary, venues can capture every enquiry that comes in over the phone. The integration enables Sadie to:
Check live availability and offer nearby alternatives.
Create a booking with confirmed guest details, phone number, party size, notes, and any table return time attached to the selected slot.
Find active reservations using the phone number the caller confirms.
Change or cancel a reservation within ResDiary's allowed windows.
Keep ResDiary as the source of truth for availability, reservation status, and edit or cancellation rules.
How Sadie and ResDiary work together
ResDiary helps venues to manage every channel in one place, and with Sadie, that now includes incoming phone calls. Sadie works with ResDiary to ensure your venue can capture high-intent phone calls, even when staff can’t get to the phone.
Sadie handles incoming phone calls just like a well-trained staff member would, so your staff can focus on customers in-venue. Sadie can handle multiple calls simultaneously, all with perfect phone etiquette, even during peak service periods.
With Sadie and ResDiary, customers can call whenever suits them to ask general questions, enquire about events, and make and manage reservations. Whether that is in the middle of a busy dinner service, or outside of hours, Sadie answers the calls that are otherwise missed, recovering potential revenue.
Sadie recognises when there is no availability in ResDiary, and can even recommend a nearby sister venue.
